Alcméon is a unified SaaS platform centralizing all customers' messaging conversations across the entire customer journey (marketing, commerce and customer care) for B2C enterprises in a single place.
We cover all messaging channels & entry points: Tweets, comments on Facebook walls & Instagram posts, reviews on Google Maps, private messages in Messenger, WhatsApp, WeChat, Apple Business Chat, RCS, & conversations started in a mobile app, via a web widget or a button… Our « hybrid messaging hub » combines seamlessly AI, chatbots & human intervention. It captures everything, centralizes it one platform & provides enterprises the tools to offer great CX & premium conversations with consumers 24/7 at scale.
Alcméon's technology offers intelligent automation: with NLP language recognition & keywords, it triages messages, organizes workflows & priorities, & powers scripted chatbots, which easily integrate with 3rd party / NLP bots & seamlessly hand over to human customer care or marketin...
Alcméon is a unified SaaS platform centralizing all customers' messaging conversations across the entire customer journey (marketing, commerce and customer care) for B2C enterprises in a single place.
We cover all messaging channels & entry points: Tweets, comments on Facebook walls & Instagram posts, reviews on Google Maps, private messages in Messenger, WhatsApp, WeChat, Apple Business Chat, RCS, & conversations started in a mobile app, via a web widget or a button… Our « hybrid messaging hub » combines seamlessly AI, chatbots & human intervention. It captures everything, centralizes it one platform & provides enterprises the tools to offer great CX & premium conversations with consumers 24/7 at scale.
Alcméon's technology offers intelligent automation: with NLP language recognition & keywords, it triages messages, organizes workflows & priorities, & powers scripted chatbots, which easily integrate with 3rd party / NLP bots & seamlessly hand over to human customer care or marketing representatives, enhancing CX. Alcméon helps those reps be more efficient by automating repetitive tasks & offering a NLP answer suggestion engine. As a result, these human reps can focus on real value added & empathy, which makes their work more interesting, improves customer experience & satisfaction. To ensure that our clients get a 360° view of their customer relationships, Alcméon integrates with the main CRM enterprise software platforms, including Salesforce and Oracle.
Alcméon enables world-leading B2C brands & retailers to offer premium customer service on messaging channels. We help our 30 leading enterprise clients boost customer satisfaction by accelerating the response time & improving the relevance of agent answers (+25% in CSAT), & optimize operational efficiency by improving productivity & reducing the customer case processing cost (-50% vs. email).
Alcméon's technology is based on the expertise of our engineering team in big data processing, natural language processing, & machine learning. One of our technological building blocks is patented (Scoring of Interrelated Message Elements - USPTO 2015).
Our user interface is very user-friendly thanks to its B2C-like design. Community managers, customer service & marketing agents learn to handle it in less than 2 hours, & unanimously appreciate its simplicity & efficiency - no need to be a social media expert!
The platform is available in 8 languages (incl. EN, ES, DE, FR & IT) & manages conversations in over 25!
More information

Investors

Lafayette Plug and Play
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Lafayette Plug and Play Join the world’s premier commerce, retail and fashion accelerator.

Advisors

Employees

Charles-Emmanuel Doxuan
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Charles-Emmanuel Doxuan CMO Chief Evangelist CMO and Chief evangelist @Alcméon / Former managing partner @TribalDDB @Razorfish etc. / Professor @Essec @Efap MBAs
Eva Cohen
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Eva Cohen Business Developement Business developer France & Israel
Johanna Bloennigen
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Johanna Bloennigen International Development
Olivier Chapelliere
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Olivier Chapelliere Engineer Engineer, problem solver
Olivier Gardini
Admin

Recommendations

Laetitia Roche-Grenet

“great plateform, experienced and dynamic team, used by several of our Maisons" The LVMH Team

Thomas Rudelle

Alcmeon provides us at Carrefour (French Food Retailer with global presence) an easy to use but highly technological tool enabling us to answer ours customers on social media with the best of chatbot and human workforce. they have a excellent product vision, they have excellents relationship with key and strategic platorms (FB, Apple and Twitter). They provide a high level support and they can understand the big company challenges. last but not least, their tool is easy to use!

alexandre robert Co-Founder at Test19313

I’ve been working with the Alcmeon Team for one year now, and I can only say positive things about the team, the product and the project. They are highly skilled, very professional, and the Lafayette Plug and Play Team loves working with them.

Pieter Lammens

It's no wonder why Alcméon got accepted at Lafayette Plug and Play, and selected by BigBooster: great product and fantastic super experienced complementary team.