Callision is the world's first freemium enterprise-grade Contact Center as a Service (CCaaS). Callision allows its customers to use their preferred VoIP carriers, simultaneously providing carriers with new leads and the advanced contact center functionality to complement their offerings.

Callision provides everything from phone numbers and minutes to live employee monitoring and call recording, to conferencing, call queues and IVRs, web phone and chat, file storage, and a comprehensive analytics suite - all from the convenience of a web browser....
Callision is the world's first freemium enterprise-grade Contact Center as a Service (CCaaS). Callision allows its customers to use their preferred VoIP carriers, simultaneously providing carriers with new leads and the advanced contact center functionality to complement their offerings.

Callision provides everything from phone numbers and minutes to live employee monitoring and call recording, to conferencing, call queues and IVRs, web phone and chat, file storage, and a comprehensive analytics suite - all from the convenience of a web browser.
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+8
$5,038.32
Free Phone System for 7 users GET A FULL-FEATURED CLOUD BUSINESS PHONE SYSTEM FOR FREE! You get: - 7 FREE seats/2 yrs - Free internal calls and messaging - Voice Menus/ Scheduling/ Queues/ Monitoring/ Recording / Analytics / Web Phone / Chat / 10GB Storage || Works with Twilio/Plivo/SIP Trunks Integrates with Salesforce/Zendesk
I could not complete the signup process. - Danish K
Not useful if you don't pay for calls versus third parties - Luca P
Its a laudable and impactful to me - Mark Sara K

Recommendations

sajisul islam

it is very good than it is not hard

Nia Smith

Managing all the call center in a very straightforward way is great. Customer service works very well. Super responsive and very useful. All of the messages I want to pass on are well received. I am happy with the service I get from this app, it makes my job easier and more professional

Charlie Stevans

Our agents have much better visibility now. They are able to communicate more efficiently within the team and the customers alike. We've also greatly benefited from call dispositions and understanding the why behind our customers.

Tom Brix

We switched from another outsourced company to Callision about a year ago and we've seen a huge increase in customer retention and a decrease in customer complaints. We have a small support team that works from home a lot (with one member in Europe) and Callision is helping us pull them all together simply!

Monica Clarc

Salesforce integration is the most important feature of Callision. We use Salesforce Service Cloud and give to our agents the Callision Softphone in the same screen increase a lot their productivity. Also, the administration for creating queues, new numbers, new users, IVRs messages, rules, etc is very easy to do.

John Jeffers

We are a company whose team consists of customer support that works all over the U.S. This helps us take calls and even transfer calls to one another seamlessly.

Tom Kovan

I love how it records your conversations! This is perfect for training purposes. Before we had to use another software paired with our current software to record conversations. That was a pain and half the time it didn't work

Terry Green

It's super simple to setup and use even for non-technical people. The user interface is really nice, simple and great to use. Setting up was also really easy and the web interface makes things easy to understand.

Robert Hernes

Callision is great software that makes the calling process and integration with Salesforce really easy. With the easy click to call we are easily able to navigate salesforce and make the necessary calls. The software easily integrates with many different tools and provides great call reporting and monitoring.

Eric Swon

A good set of tools for the call center. In the beginning, there were problems with tuning, since we are calling many countries. The support team quickly set up our telephony and now everything is fine.

George Stanton

We have integrated Callision with our Salesforce. This integration with its click-to-dial functionality has dramatically increased call volumes from our outbound sales team.

Tamara Scouls

Callision provides a high-end VoIP call center at a very reasonable price. It's really easy to setup, and the features are the same from other vendors at 2-3x the cost. Support is excellent. They're a company it's truly a pleasure to work with. We love that Callision uses Google Chrome as it's soft phone and doesn't require any additional installs.

Paul Trents

We were able to have more coverage and best rates than using Skype to make calls. Also it lets you go back and listen to the calls so you can give feedback to your employees and make them better at what they are doing.

Maria Fernandez

We love the fact that it uses Google Chrome instead of additional installs. It stays in the browser which makes accessing it from multiple locations simple and intuitive.If you need a "call center" software. I would 100% recommend you to give it a try.

Jeff Dontars

Callision has some really impressive features such as live call monitoring, phone IVR, integrations for Zendesk and Salesforce, a fantastic reporting dashboard, and personal voicemails and extensions.Would definitely recommend it.

Rob Govargian

I really liked the voice menu constructor. It's simple and clear! And if there were questions on setting up the system, then the help desk helped to solve the problem in a short time. Thank you.

Greg Dows

We have been working with Callision for 2 months already. Very satisfied with the service! Thank you!

Jen Torry

We have been working with Callision for 2 months already. Very satisfied with the service! Thank you!

Dennis Brew

Excellent software for organizing the work of my call center!
Excellent customer service! They helped me set up the application and run the work.

Vinudeep Ramegowda QA Principal Consultant at NTT DATA Services

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