CallVU, a Gartner Cool Vendor in Customer Service CRM 2016, offers an innovative Omni-Channel hub, enabling consumers to use their channel of choice – mobile, web, voice or messaging, with digital self-service, and a branch-like experience when a human touch is needed. CallVU addresses the business need of diverting customers to digital self-service - reducing call volumes, ensuring more customers benefit from existing digital assets and enhancing the customer experience. By creating new omni-channel journeys, CallVU delivers customer experiences tuned to the enterprise business goals and in the customer's channel of choice....
CallVU, a Gartner Cool Vendor in Customer Service CRM 2016, offers an innovative Omni-Channel hub, enabling consumers to use their channel of choice – mobile, web, voice or messaging, with digital self-service, and a branch-like experience when a human touch is needed. CallVU addresses the business need of diverting customers to digital self-service - reducing call volumes, ensuring more customers benefit from existing digital assets and enhancing the customer experience. By creating new omni-channel journeys, CallVU delivers customer experiences tuned to the enterprise business goals and in the customer's channel of choice.
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