An online business is a tough shop to run: potentials clients could come from all over the world, could land on the e-shop at any time of the day and night, could require specific localized sales support in any language, and would leave fast, if nobody is there to answer their questions. In order to cope with that companies have employed live chat technologies, messenger technologies, and "assistant as an app" methods that have shown an incredible rise of conversion rates. However, most online businesses are "silent" 70% of the time or only able to offer limited communication localization because they are staffed internally. That means that no one is there to answer customer questions off office hours and in the weekends, and employing people with specific local language skills is costly and difficult. We eliminate this problem by employing a mixture of crowd-powered and AI- powered services to ensure 24/7 communication with customers. No customer question will ever again remain una...
An online business is a tough shop to run: potentials clients could come from all over the world, could land on the e-shop at any time of the day and night, could require specific localized sales support in any language, and would leave fast, if nobody is there to answer their questions. In order to cope with that companies have employed live chat technologies, messenger technologies, and "assistant as an app" methods that have shown an incredible rise of conversion rates. However, most online businesses are "silent" 70% of the time or only able to offer limited communication localization because they are staffed internally. That means that no one is there to answer customer questions off office hours and in the weekends, and employing people with specific local language skills is costly and difficult. We eliminate this problem by employing a mixture of crowd-powered and AI- powered services to ensure 24/7 communication with customers. No customer question will ever again remain unanswered.

As part of our solution, we offer a marketplace where online businesses can advertise their communication support need (job). In return they get to tap into the crowdsourced pool of skilled agents located anywhere in the world, fluent in any language, operating in all time zones, and skilled in any sales/support area required such as website support & service (Domain Experts), Conversions to orders, signups & leads (Sales Experts), Retention, Customer Loyalty and Satisfaction (Service Experts), Product, Website & E-shop analytics (Analytics Experts).
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Employees

Robert Juul Glæsel
Admin
Robert Juul Glæsel

Recommendations

Rumen Iliev

Rumen Iliev

I have known Diyan for over 5 years, from the time he was structuring the IT function in several corporations as management consultant in the IT, through his experience as CTO and Chief Product Office of the Crowdio platform.
He possess rare combination of skills, namely, a combination of technical expertise and ability to understand frame and solve complicated business problems.
Diyan is great in understanding and solving problems and I have no doubt he will lead the Crowdio product development in such way to achieve perfect balance between efficiency, costs and client satisfaction.