Eudata helps organizations in providing fantastic experience to their customers taking care of all the complex flows involved in each conversation between customers and company representative or chatBOT. We enable companies to "act as one" while dealing with digital customers via one of the multiple channels or touch point they can use, providing inbound and outbound digital process, assisted or self service (using our semantic chatBOT)

Typical services built on TOP of Eudata solution are:
- Proactive or reactive customer engagement
- Video consulting with customer care or remote expert/consultant/personal advisor
- Customer Onboarding with Video communication and contract creation
- Web customer engagement for selling/upselling
- Mobile access to Customer Care or personal advisor via chat/videochat
- Complex Customer journey between customer care - branches employees - expert
- Remote access to physical branches/agencies/shops
- Unattendant branch/shop/agencies via physical kiosk

Al...
Eudata helps organizations in providing fantastic experience to their customers taking care of all the complex flows involved in each conversation between customers and company representative or chatBOT. We enable companies to "act as one" while dealing with digital customers via one of the multiple channels or touch point they can use, providing inbound and outbound digital process, assisted or self service (using our semantic chatBOT)

Typical services built on TOP of Eudata solution are:
- Proactive or reactive customer engagement
- Video consulting with customer care or remote expert/consultant/personal advisor
- Customer Onboarding with Video communication and contract creation
- Web customer engagement for selling/upselling
- Mobile access to Customer Care or personal advisor via chat/videochat
- Complex Customer journey between customer care - branches employees - expert
- Remote access to physical branches/agencies/shops
- Unattendant branch/shop/agencies via physical kiosk

All these processes resides on the same platform and the touch point can be both inside and outside the company, this is the power of our omnichannel customer engagement platform.

Features:
- Proactive engine
- chatBOT and workflow manager with seamless transition to real agent/expert
- email, sms management with filtering
- persistent chat (Mobile and web messaging)
- real time multichat
- Audio/Video chat
- Real time collaboration
- inbound/outbound processes
- Hardware for kiosk (including advanced device control like card reader, payment system, ...)
- Contact center or expert advisor
More information

Recommendations

Fausta Pavesio

Company I have been following for a while: great team, tremendous product, making money, important case histories in the main Italian Financial Institutions!

Michele Berra

Banca Mediolanum launched the web chat (Eudata ) in late 2010 and the mobile app chat in December 2011.
We developed a chat and video-call service through which our customers can contact customer care operators in the head quarters within the logged area of bancamediolanum.it and the iOS/Android app.
Last year we launched another chat service so that customers could contact not only customer care but also Financial Advisor (Family Bankers).