FeelingStream helps large service companies improve customer experience. We pick emails which need an immediate reply. Reacting to urgent emails faster, improves closing new sales and avoids important customers leaving.

Problem
Companies serve customers with first-in-first-out: important emails/tasks are waiting in the queues. This is a risk to the company, since business critical issues are waiting & customer experience is not improving.

Solution
We analyze the text of all incoming emails based on machine learning trained models.
Prioritizing the emails with important content, picking messages with the sales potential or routing the letters to right agents or departments makes considerable value.

Running a pilot with Nordea Bank Finland, 96% reaction time improvement was achieved. Customers are impressed by the reaction speed and cannot believe it. Agents are happy because they can make customers delighted and surprised. Business results are improved as customers get joyful se...
FeelingStream helps large service companies improve customer experience. We pick emails which need an immediate reply. Reacting to urgent emails faster, improves closing new sales and avoids important customers leaving.

Problem
Companies serve customers with first-in-first-out: important emails/tasks are waiting in the queues. This is a risk to the company, since business critical issues are waiting & customer experience is not improving.

Solution
We analyze the text of all incoming emails based on machine learning trained models.
Prioritizing the emails with important content, picking messages with the sales potential or routing the letters to right agents or departments makes considerable value.

Running a pilot with Nordea Bank Finland, 96% reaction time improvement was achieved. Customers are impressed by the reaction speed and cannot believe it. Agents are happy because they can make customers delighted and surprised. Business results are improved as customers get joyful service.
Pilot was turned to production, agents where the demanding the most. They love it. FeelingStream makes their days more happy.

We have very strong team with 3 day to day Data Scientists and Customer Experience expert, 2 PhD-s.

We have 2 paying customers - Nordea Financial Group in the Nordics and Telia in Estonia.

Revenue for 2017 will be ca 200'000 EUR,
Expected revenue for 2018 - 500'000 EUR
More information

Investors

Lean in EU WBAs:Pitch Tallinn 01/11/18
Admin
Lean in EU WBAs:Pitch Tallinn 01/11/18 Pitch Battle for Female Founders and Entrepreneurs
Startup Sauna
Admin
Startup Sauna Accelerating promising startups from Nordics, Eastern Europe and Russia
Startup Sauna in Tallinn - Mar 7th
Admin
Startup Sauna in Tallinn - Mar 7th Free one-day coaching event in Tallinn, Estonia
VUNK by Telia Estonia
Admin
VUNK by Telia Estonia VUNK is an entry-point for innovative B2B and B2C startups

Employees

Risto Hinno
Admin
Risto Hinno Improving services with data science and software
Vladislav Šikirjavõi
Admin
Vladislav Šikirjavõi Developer Experienced text mining professional