Sentient has been developing software solutions and services delivered through a SaaS model since 2001. Using our experience across multiple sectors combined with a deep understanding of customer service channels, Sentient invent and design cloud solutions that have immediate positive impact. Our close-knit team of developers combine artistic flare and technical know-how to develop applications in the cloud that are innovative, reliable, secure.

Sentient Solutions Limited is the parent company, based in Dublin. Flighbuddy Limited is a cloud service that is wholly owned and developed by Sentient to service the aviation sector. In May 2018 Flightbuddy Limited was incorporated with the intent to develop and grow Flightbuddy as a standalone business.

Flightbuddy is unique in that it provides near real time flight information across all stakeholders; passengers, ground operations, air crew and senior management.
The application uses data fed from the airline flight operations system in...
Sentient has been developing software solutions and services delivered through a SaaS model since 2001. Using our experience across multiple sectors combined with a deep understanding of customer service channels, Sentient invent and design cloud solutions that have immediate positive impact. Our close-knit team of developers combine artistic flare and technical know-how to develop applications in the cloud that are innovative, reliable, secure.

Sentient Solutions Limited is the parent company, based in Dublin. Flighbuddy Limited is a cloud service that is wholly owned and developed by Sentient to service the aviation sector. In May 2018 Flightbuddy Limited was incorporated with the intent to develop and grow Flightbuddy as a standalone business.

Flightbuddy is unique in that it provides near real time flight information across all stakeholders; passengers, ground operations, air crew and senior management.
The application uses data fed from the airline flight operations system in conjunction with a business rules engine to identify trigger events automatically issuing SMS and Email alerts to the appropriate passengers, ground operations and crew ensuring that there is a connected consistent view of the real time status of flights in the course of irregular operations.

Flightbuddy is designed to take full account of the airlines EU261 notification, vouching and communications responsibilities reducing propensity to claim, risk exposure and cost to serve.

The system is hosted on the Sentient Private cloud which is PCI DSS certified to deliver security and confidence.

A number of value added modules have evolved from the core platform including a group sales module, flight information Twitterbot, an EU261 claims portal and flight analytics reporting.

The product has a number of potential directions it can go to broaden the service capabilities and widen its foot print in the market including advanced analytics, addressing other travel modes such as rail or ground transport and we have looked at solving the systemic issue in the sector of Online Travel Agents (OTAs) retaining customer contact details while the operating airline is required to deliver customer service and carries the risk.

Sentient provides all the training and support including a 24 x 7 on call service for priority 1 issues.

We currently have three airline customers, Ryanair, Frontier (Denver) and Volaris (Mexico). Flightbuddy is cash positive with and turnover circa €450k PA.
More information

Employees

Derek Corcoran
Admin
Derek Corcoran CEO I am a man of many parts, CEO, innovator, product designer, marketeer. My career over 30 years has given me broad experience,