Jatana’s vision is to empower customer support teams with speed and accuracy at scale.
Speed and accuracy have always been considered mutually exclusive.
You can’t move very fast when you look at every detail or be very accurate when you move at warp speed.
That’s why we have built Jatana.
Jatana brings speed to the help desk by automating replies to support requests so your agents can focus on the important details that make your customers go WOW!
Boost Agent Productivity
Jatana suggests the best answer to every support request so that your agents don’t have to write manually every time.
Reduce Processing Time
Set a confidence threshold and Jatana will reply to every support request without the need for a support agent to intervene.
Increase Customer Satisfaction
Deliver immediate gratification to your loyal customers waiting for answers and pave the way for an increase in future sales. more