Agara creates the next generation of business to consumer communication experiences over voice. It takes the current inefficient and frustrating customer care experience and removes all friction from it to make it fast, accurate and personal.
Agara uses state of the art Real-time Voice AI Learning to create autonomous conversation engines - voice bots - which can autonomously converse and resolve customer queries like a highly trained human agent. It also works in partnership with human agents to offer up highly contextual suggestions in real-time so the agents can conduct their conversations without breaks or gaps.
Agara’s vision is to provide human-like, instant voice-based support to customers - in any region, in any language, over any device. It employs advanced proprietary Natural Language Understanding (NLU), Natural Language Generation (NLG), Automatic Speech Recognition (ASR), Text-to-Speech (TTS), Conversation Management and Decision Manager to ensure it can handle even the most complex conversations it encounters. Agara’s ability to handle nuanced conversations and provide highly personalized behavior makes it one of the most advanced Real-time Voice AI products anywhere.
Agara is already engaged with some of the world's largest corporations to help transform their support operations. These corporations have enhanced their customer satisfaction scores by >10% while also increasing their operational efficiency by >50%.
Agara represents a new approach to solve a particularly thorny problem - improving business to people conversations.
Many other startups have tried to create complex decision-trees to mimic how people think. This is an easy process and does deliver good early results. However, this approach is limited by design and can never come close to emulating human behavior. A new approach is required.
Agara has chosen to take an end to end Deep Learning approach. Instead of trying to model how agents think, we turn to complex models that learn their behavior from huge volumes of data. This approach is far superior since the result is significantly more robust, free of bias, flexible, nuanced and can keep learning infinitely to become better.
Agara is built on over 10 million customer care specific data points across scores of product types making it one of the most evolved Deep Learning systems of its type.
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