In NeoSound we develop digital signal processing technology that translates a sound into meaningful data such as customer emotions on a phone call. In other words our technology helps to comprehend and analyze the emotion of the person who speaks.
We deliver our technology as a cloud API service that allows companies to integrate it easily into their call center software.
For the customer service agents, it provides actionable data about the mood of their customers to make the best decisions to help the customer during the call.
For supervisors and managers, we will provide reporting, that will help them track the quality of customer service. Currently supervisors do that by listening to a small sample of calls spending 35% of their working time!
To use this time more productively we'll fully automate that process and provide insights about all the calls, not just a subset of them.
Sound analytics have applications in plenty of industries. We have developed the algorithm of classify...
In NeoSound we develop digital signal processing technology that translates a sound into meaningful data such as customer emotions on a phone call. In other words our technology helps to comprehend and analyze the emotion of the person who speaks.
We deliver our technology as a cloud API service that allows companies to integrate it easily into their call center software.
For the customer service agents, it provides actionable data about the mood of their customers to make the best decisions to help the customer during the call.
For supervisors and managers, we will provide reporting, that will help them track the quality of customer service. Currently supervisors do that by listening to a small sample of calls spending 35% of their working time!
To use this time more productively we'll fully automate that process and provide insights about all the calls, not just a subset of them.
Sound analytics have applications in plenty of industries. We have developed the algorithm of classifying humans' emotions during conversations is important to increase customer service level and therefore to reduce churn rate.
We are a strong team of mathematicians developing mostly the algorithmic core of the technology.
More information

Investors

SWG Riga powered by Lattelecom 2016
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SWG Riga powered by Lattelecom 2016 Leading B2B Startup Accelerator in Europe
VUNK by Telia Estonia
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VUNK by Telia Estonia VUNK is an entry-point for innovative B2B and B2C startups

Advisors

Donatas Smailys
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Donatas Smailys CEO of KTU Startup Space (first academic startup incubator in Lithuania)
Wallace Green
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Wallace Green Managing Director Startup Wise Guys B2B Accelerator

Employees

Aliaksei Dzehtsiarou
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Hanna Aranovich
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Hanna Aranovich Marketing
Nadzeya Karaban
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Nadzeya Karaban Engineer iOS developer , muse

Recommendations

Donatas Smailys CEO of KTU Startup Space (first academic startup incubator in Lithuania) at Kaunas University of Technology

Neosound team are goal-orientated and dedicated. It's a pleasure to work with people who believe in what they do. I have been working with Neosound team since 2016.

Wallace Green Advisor at ClaimAir

I first met NeoSound during a speed-mentoring round in November 2016. The demonstration of their sound technology immediately struck me as having great potential to help Call Centers boost customer satisfaction and NPS. The core of their tech is the ability to listen to callers voices, or a conversation, and to discern anger and other emotions. I know the Founder Denis and many in his team. They are a motivated group who go out of their way to deliver lasting value to their clients.