Peoplocity is a business communication platform that captures a full range of feedback directly from customers at multiple points of their experience. The business platform aggregates the feedback and provides actionable insights that enable businesses to improve the customer experience.

Peoplocity provides a platform that includes a free mobile app for consumers and a SaaS business platform. Businesses provide the mobile app to their customers as a communication channel to easily send private, direct feedback. Customers interact in a text environment to send questions, comments, and praise to an empowered person in a business. Customers can also resolve issues with a single point of contact within the business. Businesses save money by decreasing the time spent on problem resolution. The ease of use increases the volume of feedback including hard to come by minor issues and praise, providing deeper understanding of the customer experience.

Feedback is sent to a cloud-based pl...
Peoplocity is a business communication platform that captures a full range of feedback directly from customers at multiple points of their experience. The business platform aggregates the feedback and provides actionable insights that enable businesses to improve the customer experience.

Peoplocity provides a platform that includes a free mobile app for consumers and a SaaS business platform. Businesses provide the mobile app to their customers as a communication channel to easily send private, direct feedback. Customers interact in a text environment to send questions, comments, and praise to an empowered person in a business. Customers can also resolve issues with a single point of contact within the business. Businesses save money by decreasing the time spent on problem resolution. The ease of use increases the volume of feedback including hard to come by minor issues and praise, providing deeper understanding of the customer experience.

Feedback is sent to a cloud-based platform and can be easily distributed to the appropriate person(s) within the organization for information or for issue resolution. Businesses can respond in real-time and engage with customers though the app to provide a personalized experience. Two-way communication can continue until a interaction is complete with all of the communication captured in a single platform. Businesses can also send push notifications to customers to prompt a desired action or to offer special deals.

The platform aggregates feedback and provides analytics that give management actionable insights that can be shared with stakeholders such as organizational leaders, vendors, and corporate partners. Feedback can tagged and filtered to analyze trends and patterns by such things as location, department, employee or manager. Evaluation of the trends and patterns can help identify best practices and determine if where additional training is needed, processes need to be improved, or policies changed.
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RunUp Labs Travel Tech Accelerator
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