Pigro is a turnkey helpdesk virtual assistant able to answer users’ questions and to helps its human colleagues with the most difficult ones.
Companies’ knowledge base already contains the answers to users’ questions in an aggregate form. Pigro retrieves answers automatically providing them through a chat.
Pigro addresses many problems in the Internal Helpdesk and in Customer Care.
Customer Service Agents have to deal with repetitive and trivial requests. Pigro can answer to user’s questions and help agents with the most difficult ones, increasing Customer Satisfaction and agent productivity. Pigro gives Contact Center agents' the opportunity to take over the conversation when they think it's needed or when the user asks for.
Pigro is also able to answer all your employees’ questions about internal procedures, company policy, marketing, sales campaign, and much more reducing the number of opened helpdesk tickets.
Pigro maximizes ROI on the content creation investment, in fact, it ex...
Pigro is a turnkey helpdesk virtual assistant able to answer users’ questions and to helps its human colleagues with the most difficult ones.
Companies’ knowledge base already contains the answers to users’ questions in an aggregate form. Pigro retrieves answers automatically providing them through a chat.
Pigro addresses many problems in the Internal Helpdesk and in Customer Care.
Customer Service Agents have to deal with repetitive and trivial requests. Pigro can answer to user’s questions and help agents with the most difficult ones, increasing Customer Satisfaction and agent productivity. Pigro gives Contact Center agents' the opportunity to take over the conversation when they think it's needed or when the user asks for.
Pigro is also able to answer all your employees’ questions about internal procedures, company policy, marketing, sales campaign, and much more reducing the number of opened helpdesk tickets.
Pigro maximizes ROI on the content creation investment, in fact, it extracts answers from every digital content in the knowledge base: user manuals, product sheets, internal documents, web contents, and so on.
Thanks to its proprietary Artificial Intelligence and its statistical approach Pigro is a language-independent and a cross-sector solution.
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Investors

LVenture Group
Admin
LVenture Group Capital for Growth

Advisors

Piergiorgio Grossi
Admin
Piergiorgio Grossi Former 8x Champ with Ferrari F1. Now @DucatiMotor CIO & #DigitalTranformation. Software, BigData, Agile, Social, to get out of comfort zone

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Recommendations

Stefano Marzani Investors Relations at Pigro

Pigro is first of all a great team. Daniele and Nicolò were able to intercept a real problem - to improve people's online search habits - and developed really effective algorithms to tackle it. The team was really good to follow tech trends and choose in the right time to develop a conversational interface for their system. A bot technology platform is now ready to scale.