Protonycs
Email Mgt Solution, Customer Service through Facebook Messenger & Telegram
Overview
Founders
Gagandeep Manchanda
Co Founder & COO
A post-graduate from London, UK and an expert in understanding customer sentiment. some one with great zeal in understanding consumer pulse.
Gunjan Soni
Co Founder & CIO
A Bachelor of Science specialized in Bio-Informatics, with an active and rewarding career of over 8 years
Customer Service through Facebook messenger and Telegram Chat App
How if ‘Brands’ can interact with their ‘Customers’ via ‘Facebook Messenger’ and ‘Telegram Chat App’!? by seamlessly integrating with their website, mobile app, Facebook Page and backend CRM – To sell, to provide support, to capture customer sentiments, behaviours and significantly improve Customer Experience and achieve Brand Loyalty.
Email Management Solution
A sophisticated, powerful and easy to use solution for handling inbound emails. It not only captures information but makes it explicit using features like sentiment analysis, automatic SLA alarms, drill down reporting. It organizes and automates the mails on first in first out (FIFO)logic, ensuring increased resolution rates, thus reducing the amount of internal reallocation of queries / complaints.
Social Communication Tool (coming soon)
A simple easy to use tool; includes detailed analytics to identify and categories actionable query and complaints. The...
More information
How if ‘Brands’ can interact with their ‘Customers’ via ‘Facebook Messenger’ and ‘Telegram Chat App’!? by seamlessly integrating with their website, mobile app, Facebook Page and backend CRM – To sell, to provide support, to capture customer sentiments, behaviours and significantly improve Customer Experience and achieve Brand Loyalty.
Email Management Solution
A sophisticated, powerful and easy to use solution for handling inbound emails. It not only captures information but makes it explicit using features like sentiment analysis, automatic SLA alarms, drill down reporting. It organizes and automates the mails on first in first out (FIFO)logic, ensuring increased resolution rates, thus reducing the amount of internal reallocation of queries / complaints.
Social Communication Tool (coming soon)
A simple easy to use tool; includes detailed analytics to identify and categories actionable query and complaints. The...