Roxanne is a virtual assistant, installable on messaging platforms, to enhance communication and usage of services between citizens and local administrations.

For citizens, it works as a unique hub for mediating different instances: it can manage information requests, bookings and reporting of problems.

For administrations, it organizes in intuitive dashboards every instance, organized by pertinent office.

Roxanne can work 24/7 via chat and phone, in different languages. It is capable of having natural, human-like conversations, as well as recognizing intents via text, picture or video. It can be enhanced by adding new skills, just like Amazon Alexa.

At the moment, it can offer the following services:
-information about opening hours, locations and contacts of different public offices;
-reporting of illegal dumps and dirty areas of the city, via pictures and geofencing. All reportings are automated and time of intervention is measured. Roxanne can recognize pictures of garbage, and...
Roxanne is a virtual assistant, installable on messaging platforms, to enhance communication and usage of services between citizens and local administrations.

For citizens, it works as a unique hub for mediating different instances: it can manage information requests, bookings and reporting of problems.

For administrations, it organizes in intuitive dashboards every instance, organized by pertinent office.

Roxanne can work 24/7 via chat and phone, in different languages. It is capable of having natural, human-like conversations, as well as recognizing intents via text, picture or video. It can be enhanced by adding new skills, just like Amazon Alexa.

At the moment, it can offer the following services:
-information about opening hours, locations and contacts of different public offices;
-reporting of illegal dumps and dirty areas of the city, via pictures and geofencing. All reportings are automated and time of intervention is measured. Roxanne can recognize pictures of garbage, and if there is dangerous waste in it (alerting the competent service); it can also filter false or non relevant reporting by comparing the picture with google photo and via geofencing to check if it's in the territory of competence of the administration;
-booking for collection of bulky waste, with calendar integration;
-mapping of pot holes via reporting or video streaming.

At the moment, we are devloping a skill for a B2B customers. This skill will allow Roxanne to give information about social services in the territory, starting by a problem.

Moreover, we are launching a free service for donating or receiving a free grocery shopping via chatbot, to overcome embarassment and other emotional or physical barriers for people in need due to Covid-19 emergency. We plan to test this service with a partner non profit association in Cagliari province, and scale up if successfull.
More information

Advisors

Andrea Vanini
Admin
Andrea Vanini Studio e lavoro per l'innovazione del Terzo Settore in Italia. Fondatore di @uidu_org

Employees

Diego Chitarrini
Admin
Diego Chitarrini Product I am a freelance consultant passionate about social business and innovation. I have a background in management and product.

Recommendations

Diego Chitarrini was part of the Made in Carcere team for a small period in which he demonstrated great relationship skills with the team. He immediately integrated and gave valuable help to Made in Carcere projects.

I'm available if you want more detailed information. Please write to luciana.delledonne@madeincarcere.it

Matteo Tondo was among the first collaborators in the Made in Carcere team. With great organizational and entrepreneurial skills, for 6 years he gave an important start-up contribution to position the brand high on the social impact business market.

He has always worked regardless of the timetable, but with one goal only: to get results. A visionary and lucid innovator in perfect line with the founder for mind and action.

I'm available if you want more detailed information. Please write to luciana.delledonne@madeincarcere.it

I've worked with Diego for over a year when he joined the team I led. He was extremely dedicated to the job and a showed great team spirit. Not once he created problems, several times he solved them, which I think it's what we ultimately all want from our colleagues. Diego is a fast learner. I would often give him tasks to close and, even when he didn't know how to address the problem, he would look for solutions by consulting with others or searching online. he moved to another city after the end of his limited term collaboration, so we did not extend his contract further but I would if I could. I recommend hiring him. feel free to write to me if you want more detailed information. avalera@ashoka.org