A key issue today for equipment manufacturers is that maintenance and support tools have not evolved with the increase in sophistication of industrial equipment. Most companies still use phone calls, personal messaging and web forms for providing equipment support. This results in lost productivity and higher costs, loss of precious tribal knowledge, and ultimately affects customer satisfaction.

SnapSupport solves this problem by empowering field teams with the right data, knowledge, and expertise in real-time in the right format when and where they need help. SnapSupport is an IoT enabled mobile and assisted reality software platform for intelligent problem solving, remote assistance and data collection.

Below is a equipment maintenance scenario. While the field service technician is at a customer site, he can scan the equipment with his mobile device; SnapSupport identifies the equipment and brings in diagnostic data, product manuals and troubleshooting guides. This will help ...
A key issue today for equipment manufacturers is that maintenance and support tools have not evolved with the increase in sophistication of industrial equipment. Most companies still use phone calls, personal messaging and web forms for providing equipment support. This results in lost productivity and higher costs, loss of precious tribal knowledge, and ultimately affects customer satisfaction.

SnapSupport solves this problem by empowering field teams with the right data, knowledge, and expertise in real-time in the right format when and where they need help. SnapSupport is an IoT enabled mobile and assisted reality software platform for intelligent problem solving, remote assistance and data collection.

Below is a equipment maintenance scenario. While the field service technician is at a customer site, he can scan the equipment with his mobile device; SnapSupport identifies the equipment and brings in diagnostic data, product manuals and troubleshooting guides. This will help the technician to understand the nature of the problem and develop a plan of action. If the technician has questions based on what he sees onsite, he can take a picture of the faulty part or record a video of an operation, annotate it and submit a question to a community of experts. SnapSupport automatically identifies the best expert based on the type of question, location, equipment model etc, and sends an alert to that expert. The technician can then collaborate with experts using chat or video with a smartphone (iOS/Android) or a smart glass (industrial smart glass such as RealWear or Vuzix) depending on the environment he/she is in. SnapSupport AI learns from past interactions and can recommend solutions to frequently asked questions right away.
More information

Advisors

Nitin Sood
Admin
Nitin Sood

Employees

Madhu Augustine
Admin
Madhu Augustine CEO I'm a passionate entrepreneur with experience instrumentation and software experience and a successful exit in enterprise Saas.

Recommendations

Vahan Tchakerian SVP Global Sales at Cogniac Corporation

I am an active board advisor to SnapSupport. I also serve in a Senior Vice President of Global Sales capacity for Cogniac, a very successful start-up in the visual AI software space.

I met the executives at SnapSupport during a VC pitch session end of 2017. Their service
support software solution very much resonated with me and its limitless applications. With my
background in the manufacturing and associated support ecosystem, I offered to help
SnapSupport with guidance to penetrate potential customers and help grow the company. To that
end, with full confidence, I can confirm for you that SnapSupport in one year of operation have already secured paying customers and are ready to scale! SnapSupport executives are well connected in Silicon Valley and understand what it takes to navigate in a start-up environment, especially in the epicenter of technology I couldn’t recommend enough to engage SnapSupport in your ecosystem. Please feel free to reach me should you have any questions.

Chris Toney

I have been an executive in the Life Science and Analytical Instrument business for over 30 years. Most recently I was a VP/GM managing Agilent Technologies > $1B Service business. In that role I and my team were continuously looking for tools that would help our 2500+ service engineers be more productive and more importantly drive positive customer experience.

The SnapSupport platform is a lightweight highly flexible platform that can easily help businesses achieve greater service delivery efficiencies and enhanced customer satisfaction. It is a highly versatile platform, easily customizable to the many varied service environments that businesses are facing today. I am impressed with the current capabilities and I am confident that new features under development will yield valuable capabilities.

Madhu Augustine and Wilker Ambooken are both talented and passionate individuals who are building a platform that I am confident will have a profound impact on multiple service industries.