Textocracy is a simple SMS-based feedback service that allows the widest range of service users to be able to provide comments anonymously to a provider with a simple mobile phone and instantly displays these in a data dashboard. Because Textocracy doesn’t require a smartphone or computer, doesn’t require a login or registration, and is immediate, it breaks down the digital divide and other barriers people on low income, with low literacy, or who are not comfortable with online presence cite as the main reasons they don’t engage, increasing the numbers and representation in feedback. Those comments are also stored in data files, and become a rich data seam to show trends and information that can be reviewed and assessed over time for better service design and delivery. As well as for public sector services, Textocracy is also for community and voluntary sector, private, and hospitality sector services. It provides a low-friction, barrier-free method for service users and customers o...
Textocracy is a simple SMS-based feedback service that allows the widest range of service users to be able to provide comments anonymously to a provider with a simple mobile phone and instantly displays these in a data dashboard. Because Textocracy doesn’t require a smartphone or computer, doesn’t require a login or registration, and is immediate, it breaks down the digital divide and other barriers people on low income, with low literacy, or who are not comfortable with online presence cite as the main reasons they don’t engage, increasing the numbers and representation in feedback. Those comments are also stored in data files, and become a rich data seam to show trends and information that can be reviewed and assessed over time for better service design and delivery. As well as for public sector services, Textocracy is also for community and voluntary sector, private, and hospitality sector services. It provides a low-friction, barrier-free method for service users and customers of all types to provide useful feedback that becomes valuable business information for better business decisions.
More information

Advisors

Ken Banks
Admin
Ken Banks Mobile technologist, anthropologist. Tech Awards Laureate, Nat Geo Emerging Explorer, Ashoka Fellow. Founder: kiwanja.net, FrontlineSMS
Graham Gardiner
Admin
Graham Gardiner