Through our experience in the hospitality industry we have identified that the current methods of identifying customer satisfaction are inefficient and expensive.

We have created a system that incentivises consumers to leave honest regular reviews, while allowing service providers to structure the questions. Consumers engage with an app whenever they are in a service environment. They answer simple questions and in return receive points. Points can be exchanged for rewards in any of the participating outlets. In addition consumers can leave freehand reviews, nominate a member of staff and even compete with their friends to see who earns the most points.

For the service providers we empower them to know that the reviews are genuine (our app works on geolocation) and kept private so unlike trip advisor and twitter, consumers are not incentivised to leave a review based on extremes. The data we collect can be easily mined through the dashboards that we give our clients access to....
Through our experience in the hospitality industry we have identified that the current methods of identifying customer satisfaction are inefficient and expensive.

We have created a system that incentivises consumers to leave honest regular reviews, while allowing service providers to structure the questions. Consumers engage with an app whenever they are in a service environment. They answer simple questions and in return receive points. Points can be exchanged for rewards in any of the participating outlets. In addition consumers can leave freehand reviews, nominate a member of staff and even compete with their friends to see who earns the most points.

For the service providers we empower them to know that the reviews are genuine (our app works on geolocation) and kept private so unlike trip advisor and twitter, consumers are not incentivised to leave a review based on extremes. The data we collect can be easily mined through the dashboards that we give our clients access to.
More information

Investors

Advisors

Will Hawkley
Admin
Roger Nagioff
Admin
Roger Nagioff
Will Hawkley
Admin
Will Hawkley
Paul Drummond
Admin
Paul Drummond

Recommendations

Diana Paredes CEO & co-Founder at Suade at Suade Labs

Having known Duncan [CTO/CFO] for over 15 years, I am confident that his venture will be a great success! He is hard working, has a tech and finance background and is teamed up with Andrew and Sarah who together form a multi-skillset and motivated team.

In the year since they have developed the concept, they have raised money, developed the platform and are building up their fee paying client-based. They are now at a crucial point in their development when they will looking to scale up and being part of the accelerator will help them in that endeavor.

The concept of Tipps has huge potential and if successfully executed, would be hugely exciting for all stakeholders, including the accelerator. The model lends itself to being exported to many geographies and indeed, they have already engaged with parties in the Middle East and the USA about their next move.

I have no doubt whatsoever in giving Tipps our full endorsement as a very strong candidate to the accelerator!