A user of a high-value product wants the right information about that product, at the right time, on the right device. Without having to search through complex websites or portals, or waiting for a call agent to serve him.
Analist Gartner predicts that by 2024, 75% of global consumer goods companies will provide a digital experience to augment their physical product. Twintag is thé go-to platform for product-led communication: it allows to create, deliver, and manage such contextualized, serialized digital experiences at industrial scale. Companies leverage its unique identifier technology to connect 'twintags' - via QR code or other physical-to-digital carrier - to their products. A twintag turns a product into an efficient customer communication channel: it brings product info and customer feedback together in a hyper-personalized context. Unlike traditional content-/product-/customer experience platforms, a use case developed with Twintag brings value in a matter of days.
Our cust...
A user of a high-value product wants the right information about that product, at the right time, on the right device. Without having to search through complex websites or portals, or waiting for a call agent to serve him.
Analist Gartner predicts that by 2024, 75% of global consumer goods companies will provide a digital experience to augment their physical product. Twintag is thé go-to platform for product-led communication: it allows to create, deliver, and manage such contextualized, serialized digital experiences at industrial scale. Companies leverage its unique identifier technology to connect 'twintags' - via QR code or other physical-to-digital carrier - to their products. A twintag turns a product into an efficient customer communication channel: it brings product info and customer feedback together in a hyper-personalized context. Unlike traditional content-/product-/customer experience platforms, a use case developed with Twintag brings value in a matter of days.
Our customers use twintags to tell their products’ stories, boost self-service of their customers, or get to know the product’s end consumers.
Market : Twintag technology is scalable to a huge set of product-led communication use cases: user enablement & self-service, consumer engagement, anti-counterfeit, traceability, asset tagging... Current 'beachhead focus' is on high-value (consumer) goods and services (eg. white goods, electrical manufacturing), as these tend to require a high degree of serialization. We mostly sell to upper mid market.
Competitive advantage:
Scalability: Twintag can serve a huge amount of use cases on the intersection of product, customer and content. Easy to expand across different product lines and business units within an organization.
Time-to-value: working prototype for a specific customer use case in just 5 days through our standard 'PLC sprint approach'
Unlocks a new digital communication channel: companies can leverage their high-quality product to start/increase their customer interactions.
Customers love our twintags because they're simple (easy to use, no need to touch IT landscape or operations), flexible (a twintag can change its experience over time and can connect to any data source) and context-aware (unlock different experiences depending on who's scanning)
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Employees

Wim Anrijs
Admin
Wim Anrijs Sales VP Sales of Twintag